I am big on customer service I received outstanding customer service the other day I was in the store .
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Helpful and friendly associates, very impressed by the service and willingness to help find the right purchase without being pushy. No problems with bringing in pieces for service under warranty. Staff very committed to ensuring custom ordered pieces are exactly as expected. Would recommend this location to others.
VERY disappointed with their customer service. I don't write reviews but I can't stop thinking about how mad I am. I brought my Fossil watch to replace the battery because I thought a jewelry store could be better trusted. While the gal tried to tell me that my necklace was too long and tried to sell me a new one, the gentleman emerged from the back with my watch, smashed to smithereens. The thing that I am so repulsed by is the way he tried to tell me that I was so lucky he was going to send it to get fixed! And he won't even charge me for the repairs. Excuse me? Are you joking? His behaviour in the situation was completely inappropriate. I had only worn the watch a handful of times on special occasions, and I intended to wear it to a special occasion next week. And now I can't. This narcissistic condescending man seems to think I am lucky that he broke my watch and should be thankful he's going to have it fixed for free. He really ticked me off. I should have told him to his face but I was so blown away by the way he spoke to me that if I did I would have completely exploded and it wouldn't have been appropriate. I want to apologize in advance for being so rude with my review but I am going to send it anyways, because I hope it will make me feel better. I have many nice watches to wear, but this particular one was significant and now it's going to have a crappy Michael Hill crystal on its face and I will always be reminded of the smirk on that man's face whenever I wear it.
Michael Hill Cherry Lane is a Canadian Jewelry Store based in Penticton, British Columbia. Michael Hill Cherry Lane is located at Shop 113 Cleo Cherry Lane Shopping Centre, 2111 Main St, Penticton, BC V2A 6W6, Canada.
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